As a retail company, our success heavily depends on our employees. The retail industry is a labor-intensive industry and our company impacts more than 20,000 employees. Therefore providing a safe, healthy and comfortable workplace is a must. We ensure that employees have access to basic needs. Apart from ensuring adequate ventilation, water and light, we also ensure safety aspects such as light fire extinguishers, evacuation routes, and muster points. We also provide an in-house clinic to maintain the health of our employees, providing a nursing room, musholla and a prayer room to fulfill the spiritual needs of our employees.

To build a comfortable and friendly working atmosphere, MAP encourages activities that involve employees participations. These activities are expected to help our employees to improve their mental health and get to know each other, so as to increase cooperation between employees. Staff Day is an example of this activity. Staff Day is attended by employees of all levels, from staff level to Board of Directors. This opportunity is used to get to know each other and carry out activities that help to build cooperation between teams.

We also show our gratitude to the employees who have dedicated themselves to the Company’s development, through awards such as Employee of the Year and awards for 10 years with MAP. By giving these awards, we hope that we will be able to increase employees’ enthusiasm to compete in a healthy manner to achieve better performance achievements.

As a company that was born and developed in Indonesia, we have also adopted the motto of Bhinneka Tunggal Ika (Unity in Diversity) in our employment practices. In addition, the P.E.O.P.L.E principles have made us continue to strive to produce a conducive work environment without discrimination. At MAP, we value equal opportunity, a culture of mutual respect that is expressed in the Company’s code of conduct. All violations of the code of conduct can be reported to the whistleblower channel.

We have also taken and obtained EDGE certification at the Assess level. EDGE is an international institution that provides certification in the field of gender equality. Four things are assessed in EDGE certification, namely:

• Gender equality in all positions
• Equality of remuneration
• Policies and practices that support gender equality
• Inclusive corporate culture

MAP also support the formation of the MAP labor union. Every two years, trade unions and companies negotiate to formulate a collective labor agreement. These negotiations and agreements are very important to build a harmonious and mutually understanding relationship between the company and employees. Collective labor agreements cover topics such as: work relations, rights and obligations, working days and hours and overtime, days off for leave and leave of work, wages and assessment of work results, occupational health and welfare safety, code of conduct and work discipline, sanctions and warnings, termination of employment, and resolution of complaints.

In accordance with the labor regulations, no MAP employee is paid below the Regional Minimum Wage where they work. We also provide a transparent online assessment system that encourages our employees to excel. Mandatory allowances such as BPJS have also been provided by the Company, while all allowances and holidays are written in the collective working agreement.

We do not employ child labor or forced labor in all of our activities. We always ask all our employees for a photocopy of their KTP to be used as a database and at the same time prove that the employees concerned is of age to work. We also negotiate, show and ask for approval of a work agreement that contains job description, remuneration, and rights and obligations related to the job to all of our employees before they start working with MAP.

More than 80% of our employees are graduates of elementary/junior/high schools. Therefore, it is important for us to provide quality education and training, to facilitate all our employees, to be able to possess sufficient expertise and opportunities to establish their career path in MAP.

Among the professional training programs we provide are through:

• MAP Retail Academy, which focuses on soft skills and certification preparation.
• Online training.
• Internal training.

As vocational schools or majors of retail specifically are not yet available in Indonesia, therefore we introduce MAP Retail Academy as the center of excellence in retail education. The MAP Retail Academy curriculum is based on international curriculum standards, such as Australian Retailers Association. MAP Retail Academy has also been registered with the National Professional Certification Agency (BNSP), so the academy will be able to give contribution to Indonesian retail to be competitive in the industrial world 4.0.

Throughout the pandemic, we implement strict health protocols for both stores and head office employees. We run a Work from Home initiative to maintain the health of our employees. For employees who still have to work in stores and offices, apart from reminding and supervising them to implement health protocols, we also distribute masks, hand sanitizers and other medical equipment.