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About Mitra Adiperkasa

The #1 lifestyle retailer in Indonesia

ABOUT US

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 2,500 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 25,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012 and Forbes Indonesia’s Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands.

  • Over 2,500 retail stores
  • Portfolio of over 150 brands
  • Over 25,000 employees
  • Presence in 79 Indonesian Cities
  • Over 110 retail concepts
  • Over 2,400 retail stores
  • Portfolio of over 150 brands
  • Over 22,000 employees
  • Presence in 79 Indonesian Cities
  • Over 110 retail concepts

OUR VISION

To be the leading omni-channel retailer in Indonesia

OUR MISSION

To bring health, happiness and a more fulfilling lifestyle to our valued customers through our portfolio of world class brands and omni-channel retail network.

Business Philosophy

We are a P.E.O.P.L.E Oriented Company

P eople Centered Approach

We put our customers, employees and the community at the heart of all our business decisions.

E mpowerment

We empower our people to promote entrepreneurship and develop sense of belonging.

O riginality

We pioneer new concepts and ideas in retail and marketing.

P rinciples

We subscribe to the highest principles of integrity and honesty.

L oyalty

We cultivate long-term relationships with employees, customers and strategic partners.

E arnings

Earnings must be achieved without compromising our core values.

Organization Structure

  • Board of Commissioners
  • Board of Directors
  • Sri Indrastuti Hadiputranto



  • Herman Bernhard Leopold Mantiri



  • GBPH Prabukusumo



  • Virendra Prakash Sharma


  • Hendry Hasiholan Batubara


  • Susiana Latif


  • Michael David Capper


  • Sjeniwati Gusman


  •  
  • Handaka Santosa


  •  
  •  
  • Internal AuditCorporate Secretary

  • Handaka Santosa

  • Michele Wibisono


  • Michael David Capper

  • Anthony Cottan

  • Ravi Kumar Sreeramulu
Sri Indrastuti Hadiputranto
Independent President Commissioner
Currently the Independent President Commissioner of the Company based on the Company’s Deed no. 120, dated 27th August 2020. Sri Indrastuti Hadiputranto is concurrently an Independent Commissioner of PT Astra International Tbk since January 2018. She is also a Senior Advisor of PT Morgan Stanley Indonesia since January 2017, as well as a member of Risk Oversight Committee of PT CIMB Niaga Tbk since July 2016. She was the Founding Partner of the law firm Hadiputranto, Hadinoto & Partners (1989- 2016), and an International Partner of Baker & McKenzie (retired).Previously, she was a member of the Board of Commissioners of the Indonesia Stock Exchange (2001-2004) and a member of the Committee of Broker Disciplinary, Indonesia Stock Exchange (2009-2013). An Indonesian citizen, born in 1943. She obtained her Bachelor of Law from Universitas Indonesia and Master of Law from The University of Washington, USA.
Sri Indrastuti Hadiputranto
GBPH H. Prabukusumo
Vice President Commissioner
Independent Commissioner
GBPH H. Prabukusumo, S. Psi currently serves as the Independent Vice President Commissioner of the Company. His appointment is based on the Company’s Deed no.120, dated 27th August 2020. Previously, he served as a Commissioner as well as Independent Commissioner of the Company, based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 10 dated 26 June 2009. Concurrently, he is also the President Commissioner of PT Jogjakarta Tugu Televisi (since 2003), Commissioner of BPR Mataram Manunggal in Yogyakarta, President Director of PT Karka Abisatya Mataram (since 1993) and the Commissioner of PT Lintas Indo Cakrawala (since 2010).An Indonesian citizen born in 1954, he obtained his Psychology Degree from University of Gadjah Mada, Yogyakarta in 1996.
GBPH H. Prabukusumo, S. Psi
Hendry Hasiholan Batubara
Commissioner
A member of the Board since 2010, Hendry Hasiholan Batubara served as an Independent Director of the Company from June 2010 to June 2011, appointed based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 62 dated 16 June 2010. Following that, he serves as a Director of the Company based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 2 dated 10 June 2011. Currently he is a Commissioner of the Company, appointed based on the Company’s Deed no.120, dated 27th August 2020. An Indonesian citizen born in 1957, Hendry Hasiholan Batubara is also concurrently the President Director of PT Sumarco Makmun Indah. Hendry Hasiholan Batubara obtained his Bachelor’s Degree in Social and Politics from University of Indonesia, in 1982.
Hendry Hasiholan Batubara
Mr. Tan Enk Ee
Commissioner
Tan Enk Ee currently serves as a Commissioner of PT Mitra Adiperkasa Tbk since 2021 based on Company’s Deed No. 112, dated 19th August 2021. Concurrently, he is also a Vice President Commissioner of PT Map Aktif Adiperkasa Tbk since 2021, Executive Chairman of Giti Tire Pte Ltd since 2009, Vice Chairman of Gultech (Wuxi) Electronics Co Ltd, CEO of Gtech Digital Co Ltd, and CEO of Speedwork Group, among others.
He is a member of several executive boards, such as the China Advisory Committee of the MIT Sloan School of Management, and Governors of the Asian School of Business, a collaboration between Bank Negara Malaysia and MIT Sloan. He also serves on the board of Conservation International, and on the board of the National University of Singapore Center for Nature-Based Climate Solutions.
He obtained a Bachelor of Medicine, Bachelor of Surgery from the University of Sydney in 1992, and Master of Business Administration from the Massachusetts Institute of Technology in 2000.
Mr. Tan Enk Ee
Herman Bernhard Leopold Mantiri
President Director
H.B.L. Mantiri has played a crucial role as the President Director of the Company since 2004. His current appointment is based on the Company’s Deed no.120, dated 27th August 2020. As a long-time valued member of the Company, H.B.L. Mantiri also holds numerous key positions at the Company’s subsidiaries. He attended various military education and training facilities from 1959 to 1986, including the Regular Course XIX held by National Resiliency Institute (Lembaga Ketahanan Nasional/Lemhanas) in 1986. He was active in military service from 1962 to 1995, with his last position being the Chief of General Staff of Indonesian Armed Forces. His service to the country continued with him being the Ambassador of Republic of Indonesia to the Republic of Singapore from 1996 to 1999. An Indonesian citizen born in 1939, he received his Doctor Honoris Causa of Ministry in Leadership and Transformation Degree from Harvest International Theological Seminary in 2004.
H.B.L. Mantiri
Virendra Prakash Sharma
Vice President Director
V.P. Sharma has been instrumental in building MAP into the Company it is today since he joined in 1995, and is currently the Vice President Director of the Company. His current appointment is based on the Company’s Deed no.120, dated 27th August 2020. Besides his role in the Company, he also holds numerous key positions at Company’s subsidiaries. An inspiration to the MAP team and other entrepreneurs in Indonesia, he was a finalist of Ernst & Young “Entrepreneur of the Year” Award in 2007, and honoured with CNBC “Asia Business Leaders Award” in 2012 and 2015.An Indian citizen born in 1958, V.P. Sharma is a certified Associate of the Indian Institute of Bankers (India). He earned his MBA from United Kingdom, and both his Bachelor’s Degree in Law & Commerce, from University of Rajasthan (India).
V.P. Sharma
Susiana Latif
Director
With years of experience spearheading the Company’s financial strategies and policies, Susiana Latif is currently one of the Directors of the Company. Her current appointment is based on the Company’s Deed no.120, dated 27th August 2020. Concurrently, she serves as a Commissioner of PT Map Aktif Adiperkasa Tbk since 2018.She first joined MAP in 1995 overseeing all financial aspects of the Company. Having spent over 25 years providing financial leadership at MAP, she is a vital member of the Company. An Indonesian citizen born in 1958, she earned her Master of Business Administration Degree from Hull University, United Kingdom, in 1996.
Susiana Latif
Michael David Capper
Director
Michael David Capper joined the Company in 2002 and has been a Company Director since 2010. His current appointment is based on the Company’s Deed no.120, dated 27th August 2020. Prior to that, he served as an Independent Director from 2005 to 2006 based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 18, dated 23 June 2005. He also served as an Independent Director from 2007 to June 2010 based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 37 dated 22 June 2007.A British citizen born in 1964, Michael David Capper is a former international athlete for Great Britain, a past winner of the Hong Kong Marathon, and the current double World Masters Games Champion at 5km & 10km. He earned his Bachelor of Arts degree in English Language & Literature from Providence College, Rhode Island, USA in 1986.
Michael D. Capper
Sjeniwati Gusman
Director
Consistently contributing to the various endeavours of the Company, Sjeniwati Gusman was an Independent Director from 2004 to 2005 based on the Minutes of Meeting of the Extraordinary General Meeting of Shareholders No. 4 dated 6 September 2004. Since June 2005, she has been a Director of the Company. Her current appointment is based on the Company’s Deed no.120, dated 27th August 2020. An Indonesian citizen born in 1958, Sjeniwati Gusman currently holds other positions in Company’s subsidiaries. She earned her Bachelor’s Degree in Economics from University of Atmajaya, Jakarta, in 1983.
Sjeniwati Gusman
Handaka Santosa
Director
Handaka Santosa was appointed as a Director of the Company, based on the Company’s Deed no. 120, dated 27th August 2020. Prior to that, he was the Commissioner of the Company appointed in 2014, based on the Minutes of Meeting of the Annual General Meeting of Shareholders No. 15, dated 21 May 2014. Before his appointment as a member of the Board, Handaka Santosa was the CEO of Senayan City between 2005 to 2014, Vice President Director of PT Agung Podomoro Land Tbk from 2010 to 2013, and also an Independent Commissioner of Alfa Retailindo from 2008 to 2011. Currently he serves as a member of the top management team at SOGO Indonesia, as the President Commissioner of PT Map Boga Adiperkasa Tbk and as a Commissioner of PT Map Aktif Adiperkasa Tbk. He was also a former Commissioner of the MAP Group up to 2005 and a Director of Gajah Mada Plaza between 1981 and 1988.
Besides his role in the Company, he holds numerous key positions in several leading organizations, including Head of Committee of Property Services Development for Indonesian Chamber of Commerce & Industry (2015 – 2020), Chairman of Indonesia Shopping Centres Management Association (2012 – 2015), Advisor to Indonesia Retail Merchants Association (2011 – 2015), Executive member of the National Consumer Protection Agency (2009 – 2012), General Secretary and Chairman of the Association of Indonesian Retailers (2000 – 2008), and many other organizations.
An Indonesian citizen born in 1956, he earned his Bachelor Degree in Civil Engineering from University of Diponegoro, Semarang, in 1981.
Handaka Santosa
AUDIT COMMITTEE
The Audit Committee functions to support the Board of Commissioners in performing its oversight duties in accordance with prevailing requirements of OJK Regulation No. 55/POJK.04/2015, 29 November 2015, regarding the Establishment and Guidelines for the Work of Audit Committees, and the Indonesia Stock Exchange – pertaining to the integrity of financial report, risk management and internal control; compliance with legal and regulatory requirements; the external auditor’s performance, qualifications and independence; and the performance of the internal audit function. The Audit Committee, however, functioned independently.
Members of the Company’s Audit Committee are elected by the Board of Commissioners. One of the members is the Company’s Independent Commissioner who reports directly to the Board of Commissioners. All members of Audit Committee intensively attend meetings which are scheduled every quarter (4 times a year) to review the effectiveness of internal audit functions, evaluate the effectiveness of audit implementation by external auditor, review all financial statement, and evaluate effectiveness of internal control.
In 2019, the Audit Committee members were:
Mr. GBPH H. Prabukusumo, S.Psi (Chairman)
Born on 27 December 1954. He earned his Bachelor’s Degree in Psychology from Universitas Gajah Mada, Yogyakarta in 1996. He has served as Independent Commissioner of the Company since June 2009.Mr. Riono Trisongko (Member)
Born on 15 July 1959. He earned his Diploma in Accountancy in 1988 from Sekolah Tinggi Akuntansi Negara. He has served as a member of Audit Committee of the Company since 2017.Mr. Wahyu Septiana (Member)
Born on 11 September 1960. He earned his Diploma in Accountancy in 1988 from Sekolah Tinggi Akuntansi Negara. He has served as member of Audit Committee of the Company since 2018.
During 2019 the Audit Committee has carried out their functions and responsibilities pursuant to the Audit Committee Charter.
Appointment of Chairman and Members of the Audit Committee was based on Resolution of Board of Commissioners’ meeting on 22 October 2018. The Audit Committee’s term of duty for this period will end at the closing of the 2020 AGMS. In 2019, the Audit Committee did not participate in any competency enhancement program.
Corporate Secretary
The Corporate Secretary acts as the liaison between the Company external parties – and serves the interests of both parties, particularly in protecting the Company’s image and fulfilling Company’s obligations. The Corporate Secretary also manages secretariat duties for the Boards, public and investor relations, legal matter and compliance with authoritative bodies across the industry and the capital market as well as monitoring GCG practices. Through various activities involving the public, the Corporate Secretary assists in promoting the overall corporate image of MAP – and represents the Board of Directors in all external communications, including those of regulators, investors, the capital market community and other stakeholders. Since May 2018, the position of Corporate Secretary has been assumed by Eva Andrianie who was appointed based on the Resolution of the Board of Directors of PT Mitra Adiperkasa Tbk No.: L-001/SK/CS-MAP/V/2018 dated 16 May 2018.
Eva Andrianie
An Indonesian citizen, born in 1977. Ms. Eva Andrianie started her career at MAP in 2001, and was appointed as the Company’s Corporate Secretary since May 2018. She earned her Bachelor Degree in Law from Atmajaya University, Jakarta, Indonesia, in 1999.
Structure and Membership
G.B.P.H.  H. Prabukusumo, S.Psi (Chairman)
Indonesian citizen, born in 1954. He earned his Bachelor’s Degree in Psychology from Universitas Gajah Mada, Yogyakarta in 1996. He has served as Chairman of the Nomination & Remuneration Committee of the Company since 2018.
Johanes Ridwan (Member)
Indonesian citizen, born in 1965. He earned his Bachelor’s Degree in Law from University of Indonesia, in 1990. He has served as a member of the Nomination & Remuneration Committee of the Company since 2019.
Kiswati (Member)
An Indonesian citizen, born in 1977. Ms. Eva Indonesian citizen, born in 1965. Prior to joining MAP, Ms. Kiswati held key positions in other companies, including PT Sulindafin and PT Tolino. She earned her Bachelor Degree from (STIE). She has served as a member of the Nomination & Remuneration Committee of the Company since 2018.
Appointment of Chairman and Members of the Nomination & Remuneration Committee was based on the Board of Commissioners’ Decree No. Kep-Kom-001/MAP/III/2017 dated 16 March 2017. The Committee’s term of duty for this period will end at the closing of the 2020 AGMS. In 2019, the Nomination & Remuneration Committee did not participate in any competency enhancement program.
Trisnowibowo
Indonesian citizen, born in 1959, Mr Trisnowibowo is currently an Internal Auditor for MAP. Prior to joining MAP, Mr. Trisnowibowo held various executive positions at Indonesian Financial and Development Supervisory Agency (1983 – 2000) and Department of Finance – Directorate General for State Financial Monitoring (1981 – 1983). He earned his Master of Business Administration Degree from University of New Brunswick, and his Diploma IV Degree from State College of Accountancy (STAN). 
Appointment of the Internal Audit Unit was based on the President Director’s Decree No. 001/PERS/KET/MAP/I/2016 dated 3 January 2016. His appointment as Chairman of the Internal Audit Unit was based on his academic background and professional experiences in related fields.

Subsidiaries

Below are the list of subsidiraries, percentage of share, line of business, company’s status and domicile

NO Company Name Line of Business Direct Ownership Indirect Ownership *) Status
1 PT Creasi Mode Indonesia Retail business 99,996% 0,004% Operating
2 PT Creasi Mode Indonesia Ritel Retail business – 100% Pre-Operation
3 PT Mitra Fashindo Abadi Retail business 99,999% 0,001% Operating
4 PT Mitra Fashindo Abadi Ritel Retail business – 100% Pre-Operation
5 PT Sarimode Fashindo Adiperkasa Retail business 99,998% 0,002% Operating
6 PT Sarimode Fashindo Adiperkasa Ritel Retail business – 100% Pre-Operation
7 PT Mitramode Duta Fashindo Retail business 99,996% 0,004% Operating
8 PT Mitramode Duta Fashindo Ritel Retail business – 100% Pre-Operation
9 PT Prima Buana Perkasa Retail business 99,997% 0,003% Operating
10 PT Prima Buana Perkasa Ritel Retail business – 100% Pre-Operation
11 PT Sukses Diva Mandiri Retail business 99,996% 0,004% Operating
12 PT Sukses Diva Mandiri Ritel Retail business – 100% Pre-Operation
13 PT Bersama Karunia Mandiri Retail business 99,996% 0,004% Operating
14 PT Bersama Karunia Mandiri Ritel Retail business – 100% Pre-Operation
15 PT Sarimode Griya Retail business 99,997% 0,003% Operating
16 PT Sarimode Griya Ritel Retail business – 100% Pre-Operation
17 PT Omega Fashindo Adiperkasa Retail business 99,997% 0,003% Operating
18 PT Omega Fashindo Adiperkasa Ritel Retail business – 100% Pre-Operation
19 Mitra Adiperkasa Vietnam Co. Ltd. Retail business 100% – Operating
20 Mitramode Duta Fashindo Vietnam Co. Ltd Retail business 100% – Operating
21 Prima Buana Perkasa Vietnam Co. Ltd. Retail business 100% – Operating
22 Sukses Diva Mandiri Vietnam Co. Ltd. Retail business 100% – Operating
23 Bersama Karunia Mandiri Vietnam Co. Ltd. Retail business 100% – Pre-Operation
24 Map Active (Thailand) Ltd. Retail business 99,999% 0,001% Operating
25 PT Map Active Retail business 99,997% 0,003% Operating
26 PT Ritel Panen Adiperkasa Retail business 99,998% 0,002% Operating
27 PT Map Aktif Adiperkasa Tbk Retail business 68,843% – Operating
28 PT Mitra Gaya Indah Retail business – 100% Operating
29 PT Putra Agung Lestari Retail business – 100% Operating
30 PT Astec Asia Adiperkasa Retail business – 90,000% Operating
31 Magna Management Asia Co. Ltd. Retail business – 100% Operating
32 PT Map FTL Adiperkasa Retail business – 100% Pre-Operation
33 PT Mitra Garindo Perkasa Manufacturing – 100% Operating
34 Athletica International Holdings Pte. Ltd. Others – 100% Operating
35 Map Active Adiperkasa Ltd. Retail business – 100% Operating
36 Map Active Philippines Inc. Retail business – 66,670% Operating
37 New Golden Heritage Pte. Ltd. Others – 100% Operating
38 Planet Sports Inc. Retail business – 66,690% Operating
39 PT Benua Hamparan Luas Department stores 99,997% 0,003% Operating
40 PT Panen Lestari Internusa Department stores 99,000% 1,000% Operating
41 PT Java Retailindo Department stores – 100% Operating
42 PT Panen Mode Indonesia
(formerly PT Prima Mode Indonesia )		 Retail business – 100% Operating
43 PT Kinokunia Pustaka Indonesia
(formerly PT Cemerlang Kharisma Internusa )		 Retail business – 100% Operating
44 PT Sari Gemilang Makmur Café and restaurant – 100% Operating
45 PT Kinokunia Bukindo Book stores – 100% Operating
46 PT Graha Prima Cemerlang Others – 100% Pre-Operation
47 PT Graha Agung Sukses Others – 100% Pre-Operation
48 PT Graha Indah Lestari Others – 100% Pre-Operation
49 Asia Retail Investments Pte. Ltd. Others – 100% Operating
50 PT Alun-Alun Indonesia Kreasi Others – 100% Operating
51 PT Out of Asia Manufacturing – 100% Operating
52 PT Sari Boga Lestari Café and restaurant 54,665% 45,335% Operating
53 PT Map Boga Adiperkasa Tbk Café and restaurant 79,090% 0,001% Operating
54 PT Sari Coffee Indonesia Café and restaurant – 100% Operating
55 PT Sari Pizza Indonesia Café and restaurant – 100% Operating
56 PT Sari IceCream Indonesia Café and restaurant – 100% Operating
57 PT Premier Doughnut Indonesia Café and restaurant – 100% Operating
58 PT Sari Food Lestari Café and restaurant – 100% Operating
59 PT Agung Mandiri Lestari Café and restaurant – 100% Operating
60 PT Sari Sandwich Indonesia Café and restaurant – 100% Operating
61 PT Map Panen Lestari Others 99,999% 0,001% Operating
62 PT Panen Prima Adiperkasa Department stores – 100% Operating
63 PT Mitra Selaras Sempurna Retail business 19,197% 80,803% Operating
64 PT Mitra Selaras Sempurna Ritel Retail business – 100% Operating
65 PT Panen Selaras Intibuana Department stores – 100% Operating
66 PT Panen GL Indonesia Department stores – 100% Operating
67 PT Panen Lestari Indonesia Department stores – 100% Operating
68 PT Panen Kreasi Indonesia
(formerly PT Panen Cosmetic Indonesia)		 Retail business – 100% Operating
69 PT Panen Tatagriya Indonesia
(formerly PT Panen Travel Indonesia)
(formerly PT Panen Fashion Indonesia)		 Retail business – 100% Operating
70 PT Panen Swalayan Adiperkas Department stores – 100% Operating
71 PT Swalayan Sukses Abadi Department stores – 100% Operating
72 PT Swalayan Panen Abadi Department stores – 100% Pre-Operation
73 PT Panen Kosmetik Adiperkasa Retail business – 100% Operating
74 PT Panen Wangi Abadi Retail business – 100% Operating
75 PT Panen Selaras Adiperkasa Retail business – 100% Operating
76 PT Panen Sehat Adiperkasa Retail business – 100% Operating
77 PT Kosmetik Lestari Adiperkasa Retail business – 100% Operating
78 Map Active Pte. Ltd. Others 100% – Operating
79 Map Active International Sdn. Bhd. Retail business – 100% Operating
80 Map Active Trading Pte. Ltd. Others – 100% Operating
81 Map Active Footwear (S) Pte. Ltd. Retail business – 100% Operating
82 Map Active Footwear Malaysia Sdn. Bhd. Retail business – 100% Operating
83 PT Map Properti Adiperkasa Others 99,999% 0,001% Pre-Operation
84 PT Kebon Melati Properti Others – 100% Pre-Operation
85 PT Map Tropik Properti Others – 100% Pre-Operation
86 PT Mapple Mitra Adiperkasa Retail business 99,999% 0,001% Operating
87 PT Map Zona Adiperkasa Retail business – 100% Operating
88 PT Map Digismart Adiperkasa Retail business – 100% Operating
89 PT Map Digiplus Adiperkasa Retail business – 100% Operating
90 Mapple Mitra Adiperkasa Vietnam Co. Ltd. Retail business – 100% Operating
91 PT Siola Sandimas Others 99,999% 0,001% Operating
92 PT Premier Capital Investment Others 99,500% – Operating
93 PT Map Digital Adiperkasa Others 99,993% 0,007% Operating
94 PT Mitra Akademi Perkasa Others 99,995% 0,005% Operating
as per 31 December 2021

All subsidiaries are domiciled in Jakarta except Map Active (Thailand) Ltd. (Thailand), Map Active Adiperkasa Ltd. (Thailand), Map Active Pte. Ltd. (Singapore), Map Active Trading Pte. Ltd. (Singapore), Athletica International Holdings Pte. Ltd. (Singapore), Asia Retail Investments Pte. Ltd. (Singapore), Map Active Footwear (S) Pte. Ltd. (Singapore), Map Active Footwear Malaysia Sdn. Bhd. (Malaysia), Map Active International Sdn. Bhd. (Malaysia), Mitra Adiperkasa Vietnam Co. Ltd. (Vietnam), Mitramode Duta Fashindo Vietnam Co. Ltd. (Vietnam), Prima Buana Perkasa Vietnam Co. Ltd. (Vietnam), Bersama Karunia Mandiri Vietnam Co. Ltd. (Vietnam), Sukses Diva Mandiri Vietnam Co. Ltd. (Vietnam), Magna Management Asia Co. Ltd. (Vietnam), Mapple Mitra Adiperkasa Vietnam Co. Ltd. (Vietnam), Planet Sports Inc. (Philippines), Map Active Philippines Inc. (Philippines), New Golden Heritage Pte. Ltd. (Singapore), and PT Out of Asia (Yogyakarta).

 

*) Indirect ownership through a subsidiary.

ENVIROMENTAL RESPONSIBILITIES

Energy and Emissions

In line with the Company’s commitment to take responsibilities for environmental sustainability, we also make various efforts to save energy use, such as using LED bulbs and monitors, as well as turning off lights and air conditioning at the head office during breaks and after working hours. In 2020, due to the implementation of the work from home policy, energy consumption at the head office decreased by 31.58% to 1.69 Gwh compared to last year’s consumption of 2.47 Gwh.

Although the retail industry does not have a direct impact on the environment, we are undertaking a number of initiatives to reduce emissions and prevent global warming. Our subsidiary, PT Map Aktif Adiperkasa Tbk together with Converse, commissioned local artists to create murals using special paints that are able to absorb emissions. A 13.6m X 2.8m mural located on Jl. MH Thamrin, Central Jakarta, has the ability to absorb emissions equivalent to 300 trees.

Green Champions

In 2 March 2020, we inaugurated 88 employees that volunteered to become MAP Green Champions. The Green Champions are committed to implement sustainable practices in their daily activities as well as encourage other employees to implement more sustainable lifestyle.

Waste Reduction and Management

The accumulation of plastic waste in the sea is now a topic of much discussion. To help reduce plastic waste, as well as support government regulations to reduce plastic, MAP brands now use shopping bags to reduce single use plastics. At the end of 2020, 86% of MAP shopping bags use paper or spunbonded materials that can be used repeatedly, while the rest are biodegradable plastic bags.

Starbucks through the Greener Nusantara campaign also reduces plastic waste by replacing 14 million plastic straws into paper straws, 300 thousand plastic stirrers into wooden stirrers, 290 thousand plastic bottles with glass bottles, and using 120 thousand tableware made of biodegradable material, 33 million sheets of wipes from recycled materials, and 3.4 million cups made from recycled PET. Starbucks also encourages the use of tumblers, by providing incentives to customers who buy drinks using a tumbler.

To reduce post-consumption clothing waste, we have prepared a Take Back program at all Zara outlets in five cities (Jakarta, Bandung, Denpasar, Medan and Surabaya). Customers can put clothes from any brand in the boxes that we have provided. In collaboration with Sekolah Relawan – a non-profit organization, the clothes collected will be sorted, and clothes that are suitable for use will be donated or resold, and the proceeds from sales will be used to fund Sekolah Relawan activities, while clothes that are not suitable for use will be recycled into doormat/mop. In 2020, the total number of clothes collected through the Take Back program amounted to 324 kg.

As a retail company, we act as tenants in many shopping centers, therefore our waste management system is regulated by the building owners. However, we also strive to reduce waste arising from our operations by improving the performance of our IT systems. By using an IT system, we reduce paper usage and resulting in paper waste reduction

Collaboration with Planet Water Foundation

Starbucks in collaboration with Planet Water foundation, strives to provide clean water to the surrounding communities through this program. In 2020, the Company established a new water tower at SDN 6 Pemenang Barat, North Lombok. In addition, the Company also made donations in the form hand soap supplies to 12 other water towers spread across Bali, Bekasi, Lombok, Medan, Surabaya and Tangerang. The donation of hand soap supplies is expected to help the fight against Covid-19 pandemic in Indonesia.

EMPLOYMENT RESPONSIBILITIES

Occupational Health and Safety

As a retail company, our success heavily depends on our employees. The retail industry is a labor-intensive industry and our company impacts more than 20,000 employees. Therefore providing a safe, healthy and comfortable workplace is a must. We ensure that employees have access to basic needs. Apart from ensuring adequate ventilation, water and light, we also ensure safety aspects such as light fire extinguishers, evacuation routes, and muster points. We also provide an in-house clinic to maintain the health of our employees, providing a nursing room, musholla and a prayer room to fulfill the spiritual needs of our employees.

To build a comfortable and friendly working atmosphere, MAP encourages activities that involve employees participations. These activities are expected to help our employees to improve their mental health and get to know each other, so as to increase cooperation between employees. Staff Day is an example of this activity. Staff Day is attended by employees of all levels, from staff level to Board of Directors. This opportunity is used to get to know each other and carry out activities that help to build cooperation between teams.

We also show our gratitude to the employees who have dedicated themselves to the Company’s development, through awards such as Employee of the Year and awards for 10 years with MAP. By giving these awards, we hope that we will be able to increase employees’ enthusiasm to compete in a healthy manner to achieve better performance achievements.

Gender Equality

As a company that was born and developed in Indonesia, we have also adopted the motto of Bhinneka Tunggal Ika (Unity in Diversity) in our employment practices. In addition, the P.E.O.P.L.E principles have made us continue to strive to produce a conducive work environment without discrimination. At MAP, we value equal opportunity, a culture of mutual respect that is expressed in the Company’s code of conduct. All violations of the code of conduct can be reported to the whistleblower channel.

We have also taken and obtained EDGE certification at the Assess level. EDGE is an international institution that provide certification in the field of gender equality. Four things are assessed in EDGE certification, namely:

  • Gender equality in all positions
  • Equality of remuneration
  • Policies and practices that support gender equality
  • Inclusive corporate culture

Collective Labor Agreement

MAP also support the formation of the MAP labor union. Every two years, trade unions and companies negotiate to formulate a collective labor agreement. These negotiations and agreements are very important to build a harmonious and mutually understanding relationship between the company and employees. Collective labor agreements cover topics such as: work relations, rights and obligations, working days and hours and overtime, days off for leave and leave of work, wages and assessment of work results, occupational health and welfare safety, code of conduct and work discipline, sanctions and warnings, termination of employment, and resolution of complaints.

Wages and Remuneration

In accordance with the labor regulations, no MAP employee is paid below the Regional Minimum Wage where they work. We also provide a transparent online assessment system that encourages our employees to excel. Mandatory allowances such as BPJS have also been provided by the Company, while all allowances and holidays are written in the collective working agreement.

Statement of Child Labor and Forced Labor

We do not employ child labor or forced labor in all of our activities. We always ask all our employees for a photocopy of their KTP to be used as a database and at the same time prove that the employees concerned is of age to work. We also negotiate, show and ask for approval of a work agreement that contains job description, remuneration, and rights and obligations related to the job to all of our employees before they start working with MAP.

Employee Training and Development (404-1)

More than 80% of our employees are graduates of elementary/junior/high schools. Therefore, it is important for us to provide quality education and training, to facilitate all our employees, to be able to possess sufficient expertise and opportunities to establish their career path in MAP.

Among the professional training programs we provide are through:

  • MAP Retail Academy, which focuses on soft skills and certification preparation.
  • Online training.
  • Internal training.

As vocational schools or majors of retail specifically are not yet available in Indonesia, therefore we introduce MAP Retail Academy as the center of excellence in retail education. The MAP Retail Academy curriculum is based on international curriculum standards, such as Australian Retailers Association. MAP Retail Academy has also been registered with the National Professional Certification Agency (BNSP), so the academy will be able to give contribution to Indonesian retail to be competitive in the industrial world 4.0.

Average Employee Training Hours

 

Remark 2021 2020
Male Female Total Male Female Total
Training Hours 384,149 289,796 673,945 265,851 192,513 458,364
Total Employees 11,094 9,665 20,759 11,905 8,862 20,767
Average Training Duration (Hour/Employee) 34.6 30.0 32.5 22.3 21.7 22.1

MAP Retail Academy’s Trainings

 

Topic Total Participants
2021 2020
Personal development 15,317 14,103
Well being 12,299 4,658
Selling skills 9,800 7,370
Leadership 8,982 7,696
Customer service 6,048 4,765
Total 52,446 38,592

Access iActive Module

 

Type of Module FY 2021 FY 2020
Soft skills 5,198 3,070
Technical Skills 5,177 3,893
New System 5,146 3,990
Total Access 15,521 10,953

Everyone was entitled to those training programs without being discriminative in terms of their personal backgrounds.

Pandemic Policy

Throughout the pandemic, we implement strict health protocols for both stores and head office employees. We run a Work from Home initiative to maintain the health of our employees. For employees who still have to work in stores and office, apart from reminding and supervising them to implement health protocols, we also distribute masks, hand sanitizers and other medical equipments.

Manpower Issues Complaints Mechanism

All complaints or questions related to labor issues can be submitted to the Human Resources department. To facilitate communication, the HR department has also prepared MAP PEEPS, a whatsapp-based platform that can be used by all employees to submit questions to the HR team. Employees can also submit their complaints to the Employee Forum, the Forum will later convey the complaint to the HR team. All violations related to the code of conduct can be reported through the Company’s whistleblowing channel.

CUSTOMER HEALTH RESPONSIBILITIES

The safety and health of our customers is our top priority. In line with our P.E.O.P.L.E values, we always put our customers and employees at the heart of every business decision making. Below are initiatives we take to ensure the safety and health of our customers:

Store Safety

All our stores meet safety standards. We provide fire extinguishers and sprinklers at each of our stores. In addition, during this pandemic, we also ensure that all the stores strictly adhere to health protocols. Employees to always use masks, utilize partition boards and signs to keep their distance and hand sanitizers will always be available. We also regularly clean the stores and items for sale.

Product Safety

In accordance with the regulations of the Indonesian Ministry of Industry, all of our toy products have been tested and obtained the Indonesian National Standard (SNI) certificate. All cosmetics products have also been certified by the BPOM. For products that do not obliged to SNI, our products come from principals who have high product quality standards. For example, Inditex has a “Clean to Wear” policy which regulates chemical substances that may be in its products, as well as a “Safe to Wear” which regulates the features that are allowed in its products to prevent choking, puncture, and other hazards when worn by consumers. We also provide clear information on the packaging label. The use of the product, the ingredients used in the product, the size of the product, choking hazard, and various other information are included on the product packaging.

Food Safety

We have and operate strict food handling, hygiene and sanitation standards to ensure the safety of food products. Some of our food products such as Cold Stone, Krispy Kreme, and Domino Pizza are prepared in the central kitchen. Our central kitchen has the ISO 22000 standard – a food safety management system. We also provide clear Halal information for our food products.

Customer Service

Feedback from customers is very important information for us. Customers can contact us through the following contact points to submit questions or complaints about our products.

Corporate Secretary

Ph. : (+62-21) 80648488

Planetsports.asia

Email : connect@planetsports.asia

Whatsap Line : +6281517000111

Kidz Station

Email: contact@kidzstation.asia

Whatsap Line: 081517701111

The Athlete’s Foot

Telp: +62-21 574 5808,

Fax: +62-21 574 0150

MAP Club

hello@mapclub.com

1500627

Starbucks

feedback@starbucks.co.id

1500078

Paul Bakery

paulindonesia@map.co.id

Pizza Marzano

info@pizzamarzano.co.id

Genki Sushi

genkisushi@map.co.id

Cold Stone Creamery

love.it@coldstonecreamery.co.id

Krispy Kreme

Krispykreme.indonesia@map.co.id

RESPONSIBILITIES

TOWARD THE SURROUNDING COMMUNITIES

For MAP, community development activities are not a mere obligation. The surrounding communities supports us by becoming customers, as well as being employees. Therefore, growing together with the communities around the company is the key to sustainable business growth. Our concern for the surrounding communities is not only shown through the fulfillment of daily needs alone. We focus on the fields of education and health because these two factors are the key to achieving happiness.

Local Labor and Products

As we explained earlier, our stores employees come from the surrounding communities. Some of the positions in our outlets, such as store managers, may comre from other regions, but we provide various training programs so that employees who join us will be ready to occupy managerial positions. Our Alunalun Indonesia concept also dedicates the entire store area focusing on local products.

QUALITY EDUCATION FOR THE COMMUNITY

Quality education is the key to alleviating poverty. Below are our initiatives in providing quality education:

Rumah Belajar Anak Bintang (RAJAB)

In collaboration with the Karang Taruna Jawa Barat, RAJAB is a house of learning that focuses on character education starting from the golden age of child development (10-15 years). Education programs at RAJAB are provided free of charge to children from underprivileged families from 4th Grade Primary School to 3rd Grade Middle School. Character education at RAJAB is implemented through mastery of school subjects (Mathematics, Science and English), cultural education, field trips and inspiration classes.

The program, which started in 2014, is now available in 7 villages in the West Java region, namely:

  • Cijemit
  • Gempolsari
  • Panyocokan
  • Muaragembong
  • Sukawening
  • Kamojing
  • Kutawaringin

RAJAB students learning activity during new normal

RAJAB students learning activity during new normal

To ensure character development is achieved, RAJAB also involves parents of RAJAB students, as well as building the capacity of RAJAB mentors, and collaborates with local communities (through the participation of youth from Karang Taruna, West Java).

2020 is a year full of challenges due to the COVID-19 pandemic. Through the year, RAJAB communicated and followed instructions from the local government in carrying out its activities. When learning and teaching activities cannot be carried out face-to-face, RAJAB continues to guide the students through the Whatsapp group. When learning can be carried out face-to-face, RAJAB also carries out strict health protocols to maintain the safety of RAJAB students.

Aside from character building through mastery of the field of study, below are other character building activities carried out at RAJAB in 2020:

  • Introduction to basic exercise movements

RAJAB, in collaboration with PT Map Aktif Adiperkasa Tbk (MAPA), a subsidiary of MAP, teach basic movements that can help RAJAB students to stay healthy amid the pandemic. MAPA has 14 videos introducing sports movements that were made in collaboration with Yayasan Olahraga Anak Nusantara (YOAN). These movements were taught to RAJAB mentors and the mentors taught these movements to 143 RAJAB students.

  • Inspiration Class with Triyaningsih

Triyaningsih is a national marathon athlete who is often dubbed the Queen of Long Distance Running. Triyaningsih is an athlete who repeatedly contributed gold medals at the South East Asean Games, and represented Indonesia in the Olympics. In these sessions, Triyaningsih shared experiences with RAJAB students, which include how to pursue their passion for running, steps to become a national athlete, challenges and benefits in a career as a national athlete. Apart from adding to the knowledge of RAJAB students, this session also explained the importance of exercising to maintain health, especially during this pandemic. 71 students and 15 RAJAB mentors attended the event.

Opening of the first Starbucks Community Store in Indonesia

The Community Store was established in Tanah Abang, Jakarta and inaugurated in February 2020. Although Tanah Abang is one of the largest textile markets in Southeast Asia, thousands of children from the Tanah Abang community have limited access to education and work. This store aims to help provide access to quality education and jobs for the people of Tanah Abang.

The Community Store provides a special space that can be used for training and self-development activities for children from the local community. Starbucks collaborates with Sahabat Anak Foundation and Indonesia Street Children Organization to provide quality training activities in this special space. Part of the sales from the store will also be used to support the implementation of training activities in the special space. In addition, almost all baristas who work at this Community Store come from Tanah Abang.

Unfortunately, not long after the store was inaugurated, the Covid-19 pandemic hit Indonesia. Throughout 2020, only two activities were carried out, namely a personal hygiene class, which explained that hygiene and health were two interrelated factors, and a dance skill class.

HEALTH FOR THE COMMUNITY

Apart from education, health is also the key to break out from the poverty cycle. Below are several initiatives by MAP to help improve public health.

Collaboration Yayasan Olahraga Anak Nusantara (YOAN)

This collaboration between our subsidiary, PT Map Aktif Adiperkasa Tbk (MAPA) and YOAN, aims to spread active and healthy lifestyle from an early age. Apart from collaborating with RAJAB, we also held a 14-day sports challenge which was conducted online. MAPA and YOAN prepared 14 sports videos that can train stability, endurance, coordination and body strength. All of these movements can be done anywhere. We uploaded the video on MAPA and YOAN’s Instagram social media accounts, then through this activity, we invited all people to apply, record, and post their videos on social media. We have selected the 14 participants who are most creative and consistent in uploading their videos as winners.

Collaboration with the Indonesian Red Cross (PMI)

Department Stores managed by MAP collaborated with PMI hold activities in all SOGO stores. However, due to the Covid-19 pandemic, this activity could only run in January and February. A total of 3,100 blood bags were collected during this blood donation activity.

Collaboration with Benihbaik.com

To provide food for children in need, Sogo and MAP Club collaborate with Benihbaik.com, a fundraising site that already has a money collection permit from the Ministry of Social Affairs, and has an Electronic System Operator Registration Certificate from the Ministry of Communication and Informatics. We spread this campaign to our customers through flyers at the checkout, as well as when customers finish shopping. Benihbaik.com assisted us in channeling these funds. This campaign ran from 15 October 2020 – 15 January 2021 and the total funds raised amounted to Rp2.27 billion.

The Foodhall “We Care!” Campaign

The Foodhall also plays a role in helping to provide basic foodstuffs to vulnerable communities, especially in the midst of this pandemic. Customers of The Foodhall can donate basic necessities to donate, and The Foodhall will help deliver the donation to people in need. Basic groceries worth Rp157 million have been collected and distributed throughout 2020.

Face and Food Mask Donation

This pandemic is difficult for many people. Thus, we are doing our best to bring smiles and help them to get through this hard time. More than 100,000 meal and beverage packages have been distributed during the pandemic for Covid-19 first responders (doctors, nurses, Indonesian Army, etc.). More than 18,000 face masks and other safety equipments distributed to our employees, local communities and local coffee farmers.

Total Fund for Social and Environment Responsibilities

In total, the amount of funds MAP spent on Social and Environment Responsibilities in 2020 amounted to Rp1.4 billion.

Corporate information

Share Registered Bureau

PT Datindo Entrycom
Jl. Hayam Wuruk No.28,
Jakarta 10220
Telp: (62-21) 5709009
Fax: (62-21) 5708914

Auditor

Imelda & Rekan
License No. 308/KM.1/2019
The Plaza Office Tower 32nd Floor,
Jl. M.H. Thamrin Kav 28 – 30,
Jakarta 10350, Indonesia
Tel: +62 21 50818000
Fax : +62 21 29928200
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