GOOD CORPORATE GOVERNANCE

Whistleblowing System

The Company provides an official Whistleblower channel that can be used by all employees of PT Mitra Adiperkasa Tbk and its subsidiaries to report suspected violations or environmental violations by the Company, which are contrary to the Company’s policies and/or applicable laws in Indonesia, including actions such as theft, harassment, bullying, document forgery, or other ethical code violations. Reporters can submit their reports through the hotline or email provided by the Company.

The Company guarantees the confidentiality of the identity and content of the reports submitted. The Company also ensures the safety of the reporter from intimidation, termination, discrimination, or any other harmful actions that may arise from their report. All reports received through the whistleblower channel will be validated by the Internal Audit & Compliance Division. Furthermore, all valid reports will be classified into 5 (five) types, namely Human Rights, Code of Ethics, Criminal Acts, Inventory Loss, and Fraud.

Starting in 2024, the Company strongly emphasized raising awareness and promoting the use of the whistleblowing system through a series of offline socialization efforts. These initiatives were designed to foster greater trust and confidence among employees, encouraging them to utilize the system to report any concerns or violations without hesitation. This approach has resulted in a noticeable increase in the number of reported cases in 2024, highlighting the positive impact of these efforts. The increase in reports demonstrates a growing culture of transparency and accountability within the organization. In total, the company received more than 20 reports. All validated reports are handled thoroughly and fairly, following established processes to ensure timely and appropriate resolutions.