Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 3,200 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Oshkosh B’Gosh, Converse, among many others. Listed on the Indonesia Stock Exchange, with over 32,000 employees, MAP was voted Fortune Indonesia’s Most Admired Companies (Top 20) in 2012, Forbes Indonesia’s Top 40 Companies in 2011 and Forbes Indonesia’s Top 50 Companies in 2020. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands.

OUR MISSION

To bring health, happiness and a more fulfilling lifestyle to our valued customers through our portfolio of world class brands and omni-channel retail network.

Business Philosophy

We are a P.E.O.P.L.E Oriented Company

P eople Centered Approach

We put our customers, employees and the community at the heart of all our business decisions.

Legal Basis of Establishment: Deed no. 112, dated 19 August 2021

Waste Reduction and Management

The accumulation of plastic waste in the sea is now a topic of much discussion. To help reduce plastic waste, as well as support government regulations to reduce plastic, MAP brands now use shopping bags to reduce single use plastics. At the end of 2020, 86% of MAP shopping bags use paper or spunbonded materials that can be used repeatedly, while the rest are biodegradable plastic bags.

Starbucks through the Greener Nusantara campaign also reduces plastic waste by replacing 14 million plastic straws into paper straws, 300 thousand plastic stirrers into wooden stirrers, 290 thousand plastic bottles with glass bottles, and using 120 thousand tableware made of biodegradable material, 33 million sheets of wipes from recycled materials, and 3.4 million cups made from recycled PET. Starbucks also encourages the use of tumblers, by providing incentives to customers who buy drinks using a tumbler.

To reduce post-consumption clothing waste, we have prepared a Take Back program at all Zara outlets in five cities (Jakarta, Bandung, Denpasar, Medan and Surabaya). Customers can put clothes from any brand in the boxes that we have provided. In collaboration with Sekolah Relawan – a non-profit organization, the clothes collected will be sorted, and clothes that are suitable for use will be donated or resold, and the proceeds from sales will be used to fund Sekolah Relawan activities, while clothes that are not suitable for use will be recycled into doormat/mop. In 2020, the total number of clothes collected through the Take Back program amounted to 324 kg.

As a retail company, we act as tenants in many shopping centers, therefore our waste management system is regulated by the building owners. However, we also strive to reduce waste arising from our operations by improving the performance of our IT systems. By using an IT system, we reduce paper usage and resulting in paper waste reduction

Collective Labor Agreement

MAP also support the formation of the MAP labor union. Every two years, trade unions and companies negotiate to formulate a collective labor agreement. These negotiations and agreements are very important to build a harmonious and mutually understanding relationship between the company and employees. Collective labor agreements cover topics such as: work relations, rights and obligations, working days and hours and overtime, days off for leave and leave of work, wages and assessment of work results, occupational health and welfare safety, code of conduct and work discipline, sanctions and warnings, termination of employment, and resolution of complaints.

Wages and Remuneration

In accordance with the labor regulations, no MAP employee is paid below the Regional Minimum Wage where they work. We also provide a transparent online assessment system that encourages our employees to excel. Mandatory allowances such as BPJS have also been provided by the Company, while all allowances and holidays are written in the collective working agreement.

Statement of Child Labor and Forced Labor

We do not employ child labor or forced labor in all of our activities. We always ask all our employees for a photocopy of their KTP to be used as a database and at the same time prove that the employees concerned is of age to work. We also negotiate, show and ask for approval of a work agreement that contains job description, remuneration, and rights and obligations related to the job to all of our employees before they start working with MAP.

The safety and health of our customers is our top priority. In line with our P.E.O.P.L.E values, we always put our customers and employees at the heart of every business decision making. Below are initiatives we take to ensure the safety and health of our customers:

Store Safety

All our stores meet safety standards. We provide fire extinguishers and sprinklers at each of our stores. In addition, during this pandemic, we also ensure that all the stores strictly adhere to health protocols. Employees to always use masks, utilize partition boards and signs to keep their distance and hand sanitizers will always be available. We also regularly clean the stores and items for sale.

Food Safety

We have and operate strict food handling, hygiene and sanitation standards to ensure the safety of food products. Some of our food products such as Cold Stone, Krispy Kreme, and Domino Pizza are prepared in the central kitchen. Our central kitchen has the ISO 22000 standard – a food safety management system. We also provide clear Halal information for our food products.

For MAP, community development activities are not a mere obligation. The surrounding communities supports us by becoming customers, as well as being employees. Therefore, growing together with the communities around the company is the key to sustainable business growth. Our concern for the surrounding communities is not only shown through the fulfillment of daily needs alone. We focus on the fields of education and health because these two factors are the key to achieving happiness.

Local Labor and Products

As we explained earlier, our stores employees come from the surrounding communities. Some of the positions in our outlets, such as store managers, may comre from other regions, but we provide various training programs so that employees who join us will be ready to occupy managerial positions. Our Alunalun Indonesia concept also dedicates the entire store area focusing on local products.

QUALITY EDUCATION FOR THE COMMUNITY

Quality education is the key to alleviating poverty. Below are our initiatives in providing quality education:

Aside from character building through mastery of the field of study, below are other character building activities carried out at RAJAB in 2020:

• Introduction to basic exercise movements

HEALTH FOR THE COMMUNITY

Apart from education, health is also the key to break out from the poverty cycle. Below are several initiatives by MAP to help improve public health.

Total Fund for Social and Environment Responsibilities

In total, the amount of funds MAP spent on Social and Environment Responsibilities in 2020 amounted to Rp1.4 billion.